![]() ![]() Too many cancelled transactions can result in bad Feedback and selling penalties. For many sellers, dealing with a buyer requested cancellation is much preferred to a prolonged returns process.Ĭancellations caused by seller error have more serious consequences, however. Without payment involved, wasted time is the biggest issue with buyer requested cancellations but is negligible when considering the hassle and cost of a potential return later. For higher priced items, these transaction fees can feel surprisingly exorbitant. PayPal fees are, of course, the most tangible loss if the buyer paid for the item before deciding to cancel. On the one hand, buyer requested cancellations are undoubtedly frustrating to deal with but have fewer lasting repercussions. ![]() When considering cancellations on eBay, there are two very different streams of discussion. Top Rated Sellers have to maintain a transaction defect rate of less than 0.5%.įor transactions cancelled due to seller error, buyers are still able to leave negative or neutral Feedback. If a seller has a transaction defect rate above 2%, their seller rating will fall below standard and may face selling restrictions. If a seller has to cancel an order due to the item being lost, damaged or otherwise unavailable for shipping, they will receive a transaction defect. While buyer requested cancellations have limited penalties, this is not true for cancellations due to seller error. A return (with the shipping costs at the buyer’s expense) is a common solution, though it is at the seller’s discretion. In the event that an item has already been sent, a cancellation is not possible. PayPal fees will not, however, be refunded. If the item was already paid for, the seller will receive a Final Value Fee credit. The buyer is unable to leave negative/neutral Feedback or low detailed seller ratings. The latter is still counted as a buyer requested cancellation and the seller is therefore not penalized for it. Cancel the transaction via Seller Hub or My eBay and select ‘buyer requested to cancel’ as the reason.Ask the buyer to submit a cancellation request via their Purchase History, or. ![]() Once a buyer has communicated that they would like to cancel the transaction, sellers have two options to move forward: Once the buyer has been refunded, the seller will receive a Final Value Fee credit. If PayPal was not used, the seller is given 10 days to refund the buyer using the original payment method. If the buyer has already paid with PayPal, a full refund will be issued automatically after the cancellation has been confirmed. Sellers are able to cancel a transaction up to 30 days after a sale, as long as the above conditions are still met. As a seller, you have no obligation to accept the request. After this time, they must contact the seller and ask for a cancellation.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |